CANCELLATION POLICY
I need to cancel my workshop, what can I do?
Due to the time it takes to prepare for a workshop, we do have to have a cancellation policy in place for cancellations.
All our workshops are strictly non-refundable in all circumstances.
If you give more than 14 days notice to cancel a place on a workshop your options are as follows:
-We are happy for you to rebook your workshop, using the link in the confirmation email that you have been sent.
-If there are no suitable future dates for you to transfer to, please get in touch and we can look at other alternatives or we can provide a voucher to be used for a future workshop booking, this will be valid for one year from the date of issue.
If you give less than 14 days notice to cancel a place on a workshop then your options are as follows:
-If you would like to transfer, we can only transfer you to a future workshop if your place is re-sold.
-If it is not re-sold, we will let you know and we will still offer you the option to rebook, but it will be on a shorter notice period (48 hours) if spaces are still available on a workshop.
We understand that this may be frustrating, but unfortunately a lot of time is spent organising and setting up for the workshop, that I do have to enforce a strict policy.
Workshop cancellations by us
In the unlikely event that we have to cancel a workshop you will be given at least 24 hours notice and offered a transfer to another date, voucher to be used at another time or in our store, or a full refund. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.
